Dashboard Missing

Issue

Dashboard appears blank or displays 'Loading.'

Resolution

If the Dashboard fails to load you should check you have Safari installed on a Mac, or Internet Explorer 9 or 10 installed if on a Windows PC. If you are using another browser you will still need Safari or Internet Explorer installed in order to access the Dashboard.

Make sure that JavaScript is enabled.

Enable JavaScript in Safari (Mac)

  1. Open Safari, and from the 'Safari' menu item, select 'Preferences.'
  2. Navigate to the 'Security' tab.
  3. Ensure the 'Enable JavaScript' checkbox is checked.
  4. Restart Safari.

Enable JavaScript in Internet Explorer (Windows)

  1. On web browser menu click "Tools" and select "Internet Options".
  2. In the "Internet Options" window select the "Security" tab.
  3. On the "Security" tab click on the "Custom level..." button.
  4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section.
  5. In the "Active Scripting" item select "Enable".
  6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".
  7. In the "Internet Options" window click on the"OK" button to close it.
  8. Click on the "Refresh" button of the web browser to refresh the page.

For Windows users, you may also reset Internet Explorer's settings using the following guide.

Reset Internet Explorer Settings

  1. On web browser menu click "Tools" and select "Internet Options".
  2. In the "Internet Options" window select the "Advanced" tab.
  3. Open the Reset Internet Explorer Settings dialog box.
  4. In the Reset Internet Explorer Settings dialog box, tap or click Reset.
    Note Select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
  5. When Internet Explorer finishes applying the default settings, tap or click Close, and then tap or click OK.
  6. Exit and then restart Internet Explorer
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