Note: This guide only applies to users managing Briefcase with FileMaker Server on their own private network.
To remotely access Briefcase there are a couple of things you must do first. Some of these steps may require an IT professional if you are not confident making changes to your network configuration. The diagram below is what we are basically trying to achieve.
To achieve this you must open Port 5003 and if you are administering the server you can also choose to open Port 16000. If you are proficient in computer networking you may not need to read this guide. For a detailed documentation on how these ports are used refer to the Ports Used by FileMaker support article.
Step 1. Install FileMaker Server
Install FileMaker Server on the Host (the server). Install any updates and upload the Briefcase Data files to the server. If you are already using Briefcase this will have already been done.
Step 2. Locate IP Address
There are three IP addresses required when setting up FileMaker Server to allow remote clients to login.
The first IP address is the WAN address. This is how your router is called from the outside, and is usually assigned by your Internet Service Provider, cable or telephone company. You can obtain your WAN address from many online network tools such as http://www.yougetsignal.com or by Google search for: 'whats my ip'
The second address is the LAN address of your server (the FileMaker host computer). This IP addresses is usually something like: 192.168.x.x or 10.0.x.x.
The final address is the Router address (Default Gateway).
You can obtain these by following the steps below.
Instructions for Windows
Click on Start -> Run -> type in "cmd" (without quotes) in the box and press Enter.
This will open the command prompt. Type "ipconfig" (without quotes) and press Enter.
This will display your ip configuration.
Some versions of windows may access the command prompt differently. You can get more information here Microsoft Command Prompt
Instructions for Mac OSX
From the Apple menu pull down "System Preferences"
Click on the "Network" preference pane
Your IP address will be visible to the right, as indicated in the screenshot below.
Step 3. Router Configuration (Port Forward)
Before we can configure the router you might ask "what is a router exactly?" A router is a small device connecting your internet cable to your computer network it is often mistakenly referred to as a modem. The diagram in Step 1 illustrates a typical router.
To access the routers configuration page enter the Router address (Default Gateway) into a web browser address bar. This should prompt you for a username and password to log in.
If you do not know your router's username and password, chances are they are still set to the default username and password. An internet search for the default username and password for your router model will often provide you with the right information. The username as 'admin' and password as 'password' is quite common.
Once in the router configuration locate the port forwarding settings, often in a section such as Applications & Gaming or Port forwarding. If you're having trouble finding this spot we suggest trying portforward.com for exact steps on your router or refer to your routers documentation.
As can be seen in the example below there are several different fields that need to be completed.
First, create a new Application or Service, this is the name given to describe what the ports you're opening are for.
Next enter the port number and/or port range. For FileMaker Pro clients use 5003. Additionally open port range 16000-16002 for FileMaker Administration access. This range is very useful for remotely administering the database server and should be open whenever possible.
Next is the Protocol, which can be either TCP, UDP or Both. For FileMaker we recommend both. If you don't have a both option then create two open ports for both TCP and UDP.
Finally, the to/target IP address, which is the IP address of the server from the previous Step 2. Once all these values have been configured ensure the open port is enabled (usually a check box) and click the Save button.
You can use a site like yougetsignal.com test if the ports are in fact open.